Sales, delivery, finance, HR and admin processes
Business Process Improvement Consultant: Processes Your Team Runs Without You
When every process lives in the owner's head, every question waits for the owner. Soto Growth Systems maps how the work really gets done, fixes where it breaks, writes it down and sets it up so your team can run it without asking.
Founded by Rich Soto, who has worked with owner-led businesses since 2001 through his agency, Provo SEO Pros.
Quick answer: A business process improvement consultant finds where work gets stuck, duplicated or dropped, and fixes the process. Soto Growth Systems improves processes across the business, from sales and job delivery to finance, HR and admin, with SOPs, workflows, automation and clear owners. It starts with a diagnosis from $997.
Which Business Processes We Improve
Any process your team repeats. We fix how the work gets done; we do not give accounting, legal or HR advice.
Sales and follow-up
Lead capture, reply speed, follow-up, the sales process, the CRM and the weekly numbers.
Job delivery
The handoff from sale to the team doing the work, scheduling and job tracking.
Finance and admin
The steps behind invoicing, approvals and reporting routines, so they happen the same way every time.
People and accountability
Onboarding steps, role checklists and who owns each task, so work does not wait on the owner.
Process Improvement Options and Prices
The same levels as every Soto Growth Systems engagement. Choose how much of the work you want us to do.
| Option | What you get | Starting price |
|---|---|---|
| Professional Growth Leak Assessment™ | Intake review, owner interview, written report and a 90-day roadmap of the repairs | From $997 |
| Growth OS Blueprint™ | The redesigned processes and up to 10 custom SOPs for your team to install, in 4 to 6 weeks | From $7,500 one-time |
| Guided Implementation | We install the new processes with your internal owner over a 90-day core | From $18,000 plus $4,500 a month |
| Managed Implementation | We install them for you, with up to 20 core SOPs and training by role, 6-month minimum | From $35,000 plus $8,500 a month |
See every level side by side on Implementation Options.
How Operational Efficiency Consulting Works Here
Six steps, the same for a sales process or an invoicing routine.
See the six steps
Map it as it really runs
We walk through the process with the people who do it, not the version in anyone's head.
Find where it breaks
Where work waits, gets done twice, gets dropped or needs the owner to step in.
Design the fix
Fewer steps, clear handoffs and one owner for each part, agreed with you before anything changes.
Write it down
Step-by-step SOPs your team can follow without asking.
Automate what should not be manual
Reminders, handoffs and routine updates are set up in your systems where it makes sense.
Hand over
Each process has a named owner and written steps, so it keeps running after we step back. In Managed Implementation, staff are also trained by role.
A Process Consultant Who Leaves You Independent
A process that only works while the consultant is around is not fixed. Every design ends with written SOPs and a named owner for each process, and Managed Implementation adds training by role.
From our own audit
When we audited our own booking flow, we found the calendar's default consent checkbox was forced as required. Anyone who skipped it got an error and couldn't book a strategy call. It's exactly the kind of silent leak we look for in client systems: nothing looks broken, but qualified people drop off at the last step.
Business Process Consultant Questions
What does a process improvement consultant do?
A process improvement consultant maps how work actually gets done, finds where it gets stuck, duplicated or dropped, and redesigns the process so it runs the same way every time. At Soto Growth Systems that ends with written SOPs, workflows and automation where they help, and a named owner for every process.
How much does a business process improvement consultant cost?
The Professional Growth Leak Assessment starts at $997. A Growth OS Blueprint with up to 10 custom SOPs starts at $7,500. Guided Implementation starts at $18,000 plus $4,500 a month, and Managed Implementation starts at $35,000 plus $8,500 a month. Scope and price are confirmed in writing first.
Do you give accounting, legal or HR advice?
No. We improve how finance, HR and admin work gets done: the steps, the handoffs, the SOPs and who owns them. Decisions on accounting, legal and HR matters stay with you and your professional advisers.
Is this business process management consulting?
It overlaps. Business process management often means software and ongoing process governance in larger companies. We focus on owner-led businesses: fixing the processes that slow the team down and making sure they keep running without the owner.
How long does process improvement take?
A Growth OS Blueprint is delivered in 4 to 6 weeks. Guided Implementation runs on a 90-day core, and Managed Implementation has a 6-month minimum. The timeline for your processes is confirmed in scope.
Can you guarantee the results?
No. We guarantee a defined process, documented deliverables, agreed quality checks and clear reporting on what is done and what is open. Results depend on your team, adoption and the factors outside our control.
Tell Us Which Process Is Breaking
Describe the process that slows you down most. We reply on business days, Mountain Time. Serving businesses nationwide online, and in person in Utah County and Salt Lake County.
Prefer to talk it through? Book a strategy call or read about Rich Soto.
Soto Growth Systems guarantees a defined implementation process, documented deliverables, agreed quality checks, and transparent reporting on what has been completed, what remains open, and what the client must do next. Business results depend on market conditions, lead volume, offer quality, team adoption, sales execution, pricing, and other factors outside SGS's control.